topic Re: What is the order in which Data Add-Ons will be used? in Get Support

What is the order in which Data Add-Ons will be used?

JoeCanadian — Sat, 16 Mar 2024 05:54:44 GMT

As a long time customer of PM, I have a few non-expiring data-ons I received as Promos. If I exceed my monthly data amount, will these older, non-expiring data add-ons be used first before any of the recently added 240GB loyalty bonus that does expire in 150 days is used?

Re: What is the order in which Data Add-Ons will be used?

Handy1 — Fri, 15 Mar 2024 18:11:48 GMT

@JoeCanadian The expiring data add on will be used first then your non expiring data after that . Once your plan data bucket is used

Re: What is the order in which Data Add-Ons will be used?

TheSterlinger — Fri, 15 Mar 2024 18:13:05 GMT

Add-one are used based on the whenever your current plan data is finished. The order of the add-on is based on expiry (the add-ons that expire will be used first).

Re: What is the order in which Data Add-Ons will be used?

Yummy — Fri, 15 Mar 2024 18:12:28 GMT

First your plan allowance data is used
Second 'points' bonus data
Third purchased add-ons
Fourth holiday bonuses

Re: What is the order in which Data Add-Ons will be used?

Dunkman — Fri, 15 Mar 2024 18:12:53 GMT

@JoeCanadian

According to Public mobile, the 240 GB (expiring ) data add on will be used before any non expiring data add on. One customer verified that this also happened with his/her account. Bonus data add on (expiring) was used before the older non expirary ones.

Re: What is the order in which Data Add-Ons will be used?

hTideGnow — Fri, 15 Mar 2024 18:13:03 GMT

hi @JoeCanadian

CS agent answered me earlier saying once the regular data are used , the special bonus will be used before other add-on from before (those without expiry)

Re: What is the order in which Data Add-Ons will be used?

NerbasA — Fri, 15 Mar 2024 18:19:36 GMT

Expiring data gifts are going to be used first as this question was asked previously. You can take a screenshot of your data usage on your account while away from wifi to confirm this.