topic US roaming Addons in Get Support

US roaming Addons

Pat4456 — Fri, 15 Mar 2024 17:44:00 GMT

I purchased US Roaming Add-ons last eve. Data, texts n talk.

Talk has not worked. It's on my acct as paid

Re: US roaming Addons

hairbag1 — Fri, 15 Mar 2024 17:47:18 GMT

@Pat4456

unless Volte is enabled by PM you're stuck with having to call using the 2G network of T-Mobile in US.

Re: US roaming Addons

Handy1 — Fri, 15 Mar 2024 17:47:24 GMT

@Pat4456 Set phone to 4G/LTE not 5G and connect to T mobile or AT&T . If still no luck with voice try phone set to 2G and connect to T mobile for voice

Re: US roaming Addons

DennyCrane — Fri, 15 Mar 2024 19:15:26 GMT

What phone do you have? It has to be a VoLTE compatible phone on PM's network, as the US does not have a 3G network anymore.

https://www.publicmobile.ca/en/on/get-help/articles/volte