topic Re: Rewards change in Get Support

Rewards change

kmmooresc — Fri, 15 Mar 2024 14:46:30 GMT

Hello,

I have been with PM for 6 years. I am only on the $15/month plan. My rewards with autopay, referral, and loyalty total $10/month. So every month I pay a mere $5/month plus tax.

My question is, when I get switched over to the points system, what discounts would I then receive every month? I know I will find out soon enough, but I was curious to know now if anyone had an exact answer.

Thank you!

Re: Rewards change

hairbag1 — Fri, 15 Mar 2024 14:56:20 GMT

@kmmooresc

you'll be re-assigned to Points as of May. After that date, you get Points applied based on your plan cost. Once you've amassed 15 points you can then apply those points to your renewal if you want.

added from Help File...

https://www.publicmobile.ca/en/bc/get-help/articles/public-points

5% of $15 is .75 points

Once per year you get 10 points / once per 12 months

Re: Rewards change

softech — Sat, 30 Mar 2024 12:53:39 GMT

@kmmooresc

PM is retiring the old reward system and everyone will be migrated on the new Public Points system. With the new points system, discount will no longer be applied monthly, but the reward points will be added to your account after every transaction.

Basically the loyalty rewards (maybe $2 to $5 depends on your account history with PM) and autopay rewards ($2) will be gone. You will be paying full plan price first and earn points for bill credit.

You will earn 5% back in point of the amount you paid (So, if you have a $15 plan, you will pay in full first and earn 0.75 points), as well as the referral rewards will be paid in point. Every year on your account anniversary , you will earn another 10 points.

Whenever you accumulated 15 points, you can redeem for $15 bill credit and will be used towards the next renewal

Re: Rewards change

golfball — Fri, 15 Mar 2024 15:05:48 GMT

You'll pay full price each month until your points add up to 15 which you can redeem for a $15 bill credit.

Re: Rewards change

kmmooresc — Fri, 15 Mar 2024 15:10:49 GMT

Thanks for replying. My apologies, I should've elaborated further, for example, I get $3/month rewards now for referrals. Do those referrals still count in the new points system or do I start fresh and only get points for new referrals? Do I collect points on my 6 years I've been with PM or will it reset?

Thank you!

Re: Rewards change

kmmooresc — Fri, 15 Mar 2024 15:25:22 GMT

So from my understanding from replies I received, I will get .75 x 12=$9/year off my plan. Plus 10 points end of year anniversary. So every year I will get $19 worth of points?!

Currently, I get $120/year before tax in plan credits. (Yes, I know that's dirt cheap, but that's what PM gives me) lol

That's messed up! Lol I guess loyalty doesn't mean much!

Re: Rewards change

DennyCrane — Fri, 15 Mar 2024 15:35:47 GMT

@kmmooresc I don't intend any disrespect or offence here, but PM is not making any money off you at $5/month, so I don't think they'll be sad to see you go. The $15 plan to begin with is only there to satisfy a regulatory requirement to offer low cost plans; add to that $10 in discounts and there really isn't much incentive to keep you, hence the change in points. And even if you take out the referral points, that's still $7 is discounts right now, so your plan is only $8/month which doesn't make any business sense.

It's definitely not ideal from the consumer perspective, but it makes sense from a business perspective.

Re: Rewards change

BKNS27 — Fri, 15 Mar 2024 15:37:26 GMT

@kmmooresc

You will get 3 points/referral, 5% in points on your monthly bill and 10 points for anniversary date with PM.

SO, your will redeem your 15 points for $15 in 3 months.

3 points (referral) + 3 points ($15 x .05 x 3 months) + 10 points (anniversary) = 16 points.

Re: Rewards change

kmmooresc — Fri, 15 Mar 2024 15:42:31 GMT

Oh gosh no I take no offense. I totally understand from a business perspective why they are mucking people about. I get my plans dirt cheap (it was PM not myself that gave me credit. Lol)

They have some great plans for new activations, so the best way to go would be to join anew. It's just a real p*sser is all. Lol

Thanks for everyone's reply!

Re: Rewards change

Xixi_yehet — Thu, 29 Aug 2024 17:46:49 GMT

Then if you were i.e. a customer for 5 years before their point system change, do you get 50 points for anniversary automatically banked or it resets to 0 years from the day the new system begins?

Re: Rewards change

DennyCrane — Thu, 29 Aug 2024 17:51:18 GMT

@Xixi_yehet Nope, everyone gets 10 points per year for loyalty (non-stacking), regardless of how long you've been a customer.