charged twice this month

Paige5 — Fri, 15 Mar 2024 14:01:18 GMT

My credit card was expiring so i logged on to update it, then I changed my plan and i was charged twice for updating. These changes were both made on the renewal date.

Can I get this money back or in a credit ?

Re: charged twice this month

softech — Fri, 15 Mar 2024 14:02:36 GMT

@Paige5

it could be because you used Change Now option but a renewal were done earlier today

We saw that before and support likely able to help. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic charged twice this month in Get Support

charged twice this month

Re: charged twice this month