topic Re: Activation not working in Get Support

Activation not working

SandyK1233 — Fri, 15 Mar 2024 01:19:18 GMT

Almost 24 hours since activating but no service yet. Porting from Koodo

Re: Activation not working

Handy1 — Fri, 15 Mar 2024 01:20:17 GMT

@SandyK1233

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation not working

hTideGnow — Fri, 15 Mar 2024 01:22:28 GMT

HI @SandyK1233

you ever try the sim card in another phone?

if you re using esim , check Sim Manager and see if the esim is there and if it is enabled or "Turn on this line"

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation not working

Joe_Tools60 — Fri, 15 Mar 2024 06:32:28 GMT

Hi. Try reseating the phone card. Take it out and then put it back in. Make sure it is the right side up . Then reboot your phone. This should work. Wait 20 mins.