topic Account Registered but it's been 2 weeks and no SIM card and getting XXX error in Get Support

Account Registered but it's been 2 weeks and no SIM card and getting XXX error

c52480 — Fri, 15 Mar 2024 03:48:18 GMT

Hi there,

My email login is: under ***@***

I'm still waiting for my SIM card to arrive since signing up March 4th. Also when I try to continue activation, I get a XXX error despite trying several times and in incognito mode.

Help! I'm willing to switch to an e-sim if easier but also seeing it's allowing me to authorize when I go in.

I've already paid for my 1st month by credit card as of March 4th, 2024.

Thank you!

Re: Account Registered but it's been 2 weeks and no SIM card and getting XXX error

softech — Fri, 15 Mar 2024 03:49:43 GMT

@c52480

you can stay with physical sim card by buying them yourself from a local Telus/Koodo store and then use the PM app to complete the activation

Buf to switch esim, you will have to ask support to help.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Account Registered but it's been 2 weeks and no SIM card and getting XXX error

computergeek541 — Fri, 15 Mar 2024 04:38:12 GMT

Re: Account Registered but it's been 2 weeks and no SIM card and getting XXX error

c52480 — Fri, 15 Mar 2024 06:14:01 GMT

Ok, I can go and get a SIM card on my own. The main issue is that..

When I log in, I get this screen:

But when I try to click "Resume Activation" I get this screen:

So I'm still stuck even with the SIM card. Help!