topic Re: Subscription Not Activated in Get Support

Subscription Not Activated

Pogz — Fri, 15 Mar 2024 01:25:15 GMT

How can I contact customer support agent? I need to port my number to PM. Pls help. Thanks

hTideGnow — Fri, 15 Mar 2024 01:28:00 GMT

if you get Subscription not activated problem, it is not a porting issue but an account setup problem

you activate esim or physical sim?

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

Ask support agent for help fist,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1 — Fri, 15 Mar 2024 01:28:49 GMT

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

Pogz — Fri, 15 Mar 2024 01:34:36 GMT

I followed

After choosing login , just blank page then "Done"at the top right corner.

When I press done it goes back to the issue.

softech — Fri, 15 Mar 2024 01:37:29 GMT

please use direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

After you submit ticket, also try this on the app

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

Pogz — Fri, 15 Mar 2024 02:13:43 GMT

It's physical sim. So far just one private message from support agent then that's it. Not sure how can I transfer tonight and ready for tomorrow.