topic Re: Reactivation not working, and no longer have previous Telus coverage either in Get Support

Reactivation not working, and no longer have previous Telus coverage either

DKemperman — Fri, 15 Mar 2024 01:07:51 GMT

Update by Softech: screenshot removed

Re: Reactivation not working, and no longer have previous Telus coverage either

hTideGnow — Thu, 14 Mar 2024 23:22:39 GMT

HI @DKemperman

!!! Please update your post, remove the pic, we don't need to see the IMEI of your phone

you might want to give us more info. So, your service was suspended and you just make a payment?

reboot the phone again

also, login My Account using Inocgnito/Private/Secret mode on the browser and check if your account is active

and check the sim card in another phone

Re: Reactivation not working, and no longer have previous Telus coverage either

BKNS27 — Fri, 15 Mar 2024 01:04:04 GMT

@DKemperman

As @hTideGnow indicated, remove your screenshot by clicking on the V in circle top right.

Re: Reactivation not working, and no longer have previous Telus coverage either

softech — Fri, 15 Mar 2024 01:09:12 GMT

@DKemperman

I have removed your screenshot as some personal info was there

Please also go to your image gallery https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/295646/tab/all and remove them from there as well

Re: Reactivation not working, and no longer have previous Telus coverage either

DKemperman — Fri, 22 Mar 2024 19:30:08 GMT

Thank you! I had mistakenly thought I was sending this to the private PM Support. Anyways, the Support Tech told me to remove my physical SIM card. I did so, and all good now.