topic Re: Privacy problems in Get Support

Privacy problems

this — Thu, 14 Mar 2024 22:06:16 GMT

Is anyone else concerned that public mobile actually retains private information although they say they delete it when you close your account? I was told that all my data would be deleted when my account was closed but the fact that I can login here and ask this question clearly shows that was untrue. An agent said I can't close this account, ever. I believe that the BC privacy laws forbid the retention of private information without my consent.

Re: Privacy problems

computergeek541 — Thu, 14 Mar 2024 22:08:25 GMT

@this wrote:
Is anyone else concerned that public mobile actually retains private information although they say they delete it when you close your account? I was told that all my data would be deleted when my account was closed but the fact that I can login here and ask this question clearly shows that was untrue. An agent said I can't close this account, ever. I believe that the BC privacy laws forbid the retention of private information without my consent.

These are concerns to be taken up with the Telus priacy department. They can be contacted at privacy@telus.com .

Re: Privacy problems

DennyCrane — Fri, 15 Mar 2024 00:23:20 GMT

I would imagine there is a retention period where they have to keep your records, even after you close your account. Likely 7 years.

The Community forum account is separate from your phone like account. Separate logins. I don't have my phone account access anymore either, but I still have this forum account.