topic Cannot receive text in Get Support

Cannot receive text

Imshoufurry — Fri, 15 Mar 2024 05:42:18 GMT

Looking for help.

Can't receive text messages. Tried everything even turning on airplane mode. Can anyone help please.

Re: Cannot receive text

Sansan — Thu, 14 Mar 2024 23:07:46 GMT

How able phone calls, can you receive them? Did you port your phone number recently?

Re: Cannot receive text

Imshoufurry — Thu, 14 Mar 2024 23:09:51 GMT

I can receive phone calls. I tried porting it recently but it said failed. Most likely due to me forgetting to put in my old SIM and pressing "Yes" to confirm.

Re: Cannot receive text

Sansan — Thu, 14 Mar 2024 23:14:26 GMT

Okay so if you ported and you did not have the old SIM card number to reply yes, that means I didn't failed. I will send you another phone message with the phone number to call to redo it. Make sure that that account is still active and you put back the SIM to receive the text.