topic Rewards in Get Support

Rewards

Austinnnnnn — Thu, 14 Mar 2024 21:11:02 GMT

I got a message that I received 240 GB of data from Public mobile but it won’t work

Re: Rewards

Handy1 — Thu, 14 Mar 2024 21:13:15 GMT

@Austinnnnnn Try rebooting the phone first . Also note it won’t start to be used until you use up your plans data bucket first . Only then it will automatically kick in for use

Re: Rewards

Austinnnnnn — Thu, 14 Mar 2024 21:14:27 GMT

I have tried restarting my phone and have used all my subscription data

Re: Rewards

Handy1 — Thu, 14 Mar 2024 21:15:09 GMT

@Austinnnnnn

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Rewards

hTideGnow — Thu, 14 Mar 2024 21:33:02 GMT

hi @Austinnnnnn you sure they added you the data already?? some got it already but not everyone

check your My Account using incognito/private/secret mode on the browser and check again, see if the bonus data arrived

and make sure your phone does not have any data limiter enabled

if you need , ask support agent to help,please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Rewards

computergeek541 — Thu, 14 Mar 2024 21:58:13 GMT

@Austinnnnnn wrote:
I got a message that I received 240 GB of data from Public mobile but it won’t work

By any chance, are you on a plan that includes unlimtied data at reduced speeds? Up until now, Canada-wide data add-ons have never worked with such plans. I'm curious to know how Public Mobile handled this.

Re: Rewards

Phil_Adelphus — Thu, 14 Mar 2024 22:08:42 GMT

@Austinnnnnn Might you have changed to a lower priced plan? The bonus data will be removed if you do that.