topic Re: eSim Registration in Get Support

eSim Registration

JasonDes7 — Thu, 14 Mar 2024 19:57:22 GMT

My phone is eSim compatible (Samsung Galaxy A 54), but when I went to register on the app it said it was not... Now what??

Re: eSim Registration

hTideGnow — Thu, 14 Mar 2024 20:00:20 GMT

hi @JasonDes7

so you used the app but unable to activate with eSIM.? are you just still at the beginning of the activation?? can you, and will you, change it to physical sim?? Physical sim is easier to manage and more flexible when changing phones or troubleshooting

Re: eSim Registration

Boki — Thu, 14 Mar 2024 20:06:15 GMT

Avoid eSIM as it might fail at any time?
Get REAL SIM card (plastic).

Why would youwant esim at all????

Re: eSim Registration

JasonDes7 — Thu, 14 Mar 2024 20:09:32 GMT

Not helpful but thanks for your unsolicited opinion.

Re: eSim Registration

JasonDes7 — Thu, 14 Mar 2024 20:28:21 GMT

I subscribed on my laptop and chose eSim. After using my phone to scan the QR code I got the app and continued on. On the last step of registration it said my phone was not eSim compatible (it is) and only gives me the option to contact support. And support is non existent so I don't know what to do!

Yes I'd switch to Sim (there's one in my phone currently) but I don't know where to make these changes.

Re: eSim Registration

hTideGnow — Thu, 14 Mar 2024 20:30:13 GMT

HI @JasonDes7

check with CS agent first and see if they can "fix" it. They will advise to buy a physical sim or not

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSim Registration

computergeek541 — Fri, 15 Mar 2024 04:52:41 GMT

@Neill11 Please always read through a thread before replying as the same information had already been provided several hours earlier.