topic Re: no connection in Get Support

no connection

Richardarab — Thu, 14 Mar 2024 19:47:07 GMT

i am currently in the US and just activated my new Can?US Plan. The App says Activation appears to be successful. but I have no connection to any network. App says a code was sent to give me full access to my acount but I have no connection to any network and did not receive it. Plesae Help.

Re: no connection

Sansan — Thu, 14 Mar 2024 19:55:48 GMT

Did you activate the plan prior to going to the US?

If possible, put your phone to 4G/LTE and connect to T-Mobile or AT&T.

If calls still don't work, put your phone to 2G and connect to T-Mobile. From the settings menu, turn on data roaming.

Might have to restart phone.

Re: no connection

hTideGnow — Thu, 14 Mar 2024 19:56:26 GMT

hi @Richardarab try manually connect to T-Mobile or AT&T

and remember to turn on Mobile data roaming.

try with LTE for network mode, don't try 5G

Re: no connection

softech — Thu, 14 Mar 2024 20:00:40 GMT

@Richardarab

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working