topic Re: Activate Phone Service in Get Support

Activate Phone Service

give_meyou6 — Thu, 14 Mar 2024 19:50:17 GMT

How do I update my pin and banking information to be able to activate my service?

Re: Activate Phone Service

hTideGnow — Thu, 14 Mar 2024 19:53:19 GMT

hi @give_meyou6 can you provide more details?? are you trying to trying to update PM PIN ?? and you already have a PM account activated??

if you are talking about update card info, login to My account on the app or browser, you cannot do it with *611

Re: Activate Phone Service

give_meyou6 — Thu, 14 Mar 2024 19:54:30 GMT

Im trying to pay my bill and its not taking my pin nor my banking info

Re: Activate Phone Service

Sansan — Thu, 14 Mar 2024 20:05:02 GMT

Yes many have by having issues for months now with updating banking info.

Public Mobile is aware and cannot and have not fixed the issue yet. They cannot help.

They say to use a different device, use a different browser, use a different credit or debit card. Try through the app. Make sure addresses correct. Clear clear cache and wait 24 hours to try again... all advice that doesn't seem to work.

For now you can purchase vouchers and load to account. When signed into My Aacount, click on Payment tab. There is the option to Pay with Vouchers. You can see the link below where to purchase vouchers. https://www.publicmobile.ca/en/on/payment-voucher