topic Re: Number not in service in Get Support

Number not in service

Chalupa_Batman — Thu, 14 Mar 2024 17:48:22 GMT

Hello again.

Seems people who are calling me get this often. This was the number I ported a few weeks ago from Telus. According to Telus the port went through. I'm thinking my next step will have to be a CS Agent to maybe reset my network?

Re: Number not in service

hTideGnow — Thu, 14 Mar 2024 17:50:16 GMT

hi @Chalupa_Batman you sure the line was successfully ported?? sometimes a line not ported, but the person can still get calls from Telus family and hence some calls work (from Telus) and some not (from Rogers , Bell, etc)

Re: Number not in service

Handy1 — Thu, 14 Mar 2024 17:53:22 GMT

@Chalupa_Batman If you reset your network you will lose you saved wifi passwords , you will just have to re enter them again thought and re connect any blue tooth devices you may have . But I would try and start with that first . Or if you have another phone you can test the SIM card in maybe give that a try to

Re: Number not in service

Chalupa_Batman — Thu, 14 Mar 2024 17:54:47 GMT

I switched SIM/phones to see how that works.

Re: Number not in service

Chalupa_Batman — Thu, 14 Mar 2024 17:55:27 GMT

Guess we'll find out after the weekend. If I'm still missing calls I'll reach out to CS Agent. However, I received a Winback offer from Telus so... will have till next week to decide.

Re: Number not in service

hTideGnow — Thu, 14 Mar 2024 17:56:08 GMT

hi @Chalupa_Batman why don't you call the porting team first??

Re: Number not in service

Chalupa_Batman — Thu, 14 Mar 2024 19:33:41 GMT

@hTideGnow wrote:
hi @Chalupa_Batman why don't you call the porting team first??

Only as a last resort. Not sure if I'm there yet. I swapped SIM cards and will see if the problem persists. And if it does, I'll reach out to a CS Agent. If they feel it's a porting issue and then I can contact the porting team. But I have to admit, the offer Telus gave wasn't bad but wasn't good IMO. But the bonus offer, I kind of like. 🙂