topic Re: Error in Get Support

Error

jj46 — Thu, 14 Mar 2024 16:20:46 GMT

Trying to sign up for a week. Paid the subscription, but keep getting errors with getting service on my phone.

We encountered an error processing your request.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Everytime i log in it keep saying, subscription not activated.

Can't get any help through the support tab

Re: Error

Handy1 — Thu, 14 Mar 2024 16:23:12 GMT

@jj46 Have you tried to activate on the app not website ? All activation need the app . If same use this direct link for support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error

hairbag1 — Thu, 14 Mar 2024 16:24:38 GMT

@jj46

are you using the required PM app or website to activate the new account ?

Re: Error

hTideGnow — Thu, 14 Mar 2024 16:25:17 GMT

hi @jj46 paid already?? were you using app to subscribe?? if not, download the app and use the same login and try. Or if you already using app, uninstall and reinstall and try

if it does not work, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error

jj46 — Thu, 14 Mar 2024 16:26:41 GMT

yes, app.

"Subscription not activated, Something didn't go right..."

Re: Error

jj46 — Thu, 14 Mar 2024 16:36:43 GMT

Yes, paid already. Deleted app and reinstalled. Same problem. "Subscription not activated..." Have reached out to customer agent.