topic Not receive sim in Get Support

Not receive sim

Quanle — Thu, 14 Mar 2024 21:40:43 GMT

I still haven't received the Sim I ordered over a month ago. Who can I connect with to check my order (my oder 351417 .Feb 12) Thank

Re: Not receive sim

will13am — Thu, 14 Mar 2024 16:10:49 GMT

@Quanle , please use the chat link at the lower right corner of the webpage to initiate a support ticket to look into the delayed shipment.

Re: Not receive sim

Handy1 — Thu, 14 Mar 2024 16:11:13 GMT

@Quanle That’s to long

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receive sim

hTideGnow — Thu, 14 Mar 2024 16:13:30 GMT

hi @Quanle it shouldn't take that long. Please ask support agent and ask them to let you rebuy from Telus or Koodo store and reimburse you the extra

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receive sim

hairbag1 — Thu, 14 Mar 2024 16:23:08 GMT

@Quanle

FYI...PM is offering free eSim for all new subscribers to current plans. If your phone accepts the eSim, you can get up and running right away on any new account.