topic Re: Change plan in Get Support

Change plan

Atilker — Thu, 14 Mar 2024 15:19:29 GMT

Why does Public Mobile not allow existing customers access to plans for new subscribers only? It irritates me that I’ve been a loyal customer and now someone that I referred gets a better plan than I have.

Re: Change plan

hairbag1 — Thu, 14 Mar 2024 15:20:35 GMT

@Atilker

yes but you got a big free bucket of 150 day Bonus Data didn'tyou ?

Re: Change plan

hTideGnow — Thu, 14 Mar 2024 15:21:05 GMT

hi @Atilker mobile carriers do this all the time. But with PM, after couple weeks, they sometimes would lift the limit and allows it for existing subscribers to get the plan too. So, just wait and keep checking

Re: Change plan

Atilker — Thu, 14 Mar 2024 15:23:56 GMT

Nope. Said I wasn’t a member long enough

Re: Change plan

Handy1 — Thu, 14 Mar 2024 15:25:33 GMT

@Atilker It’s simple PM values new customers more then loyal ones

Re: Change plan

will13am — Thu, 14 Mar 2024 16:18:04 GMT

@Atilker , this is a common practice with all carrier brands as they seem to think that customers are less likely to leave in order to get the better deals. Vote with your wallet, not with your heart. It is a customer's best defense against overpaying for goods and services.

Re: Change plan

Atilker — Fri, 15 Mar 2024 20:26:12 GMT

Update… changed carriers. It was way simpler than I expected. I’m typically a loyal customer but I’ll be shopping around from now on. Got the plan I was trying to get from PM plus a $50 gift card.