topic Re: Subscribe Error in Get Support

Subscribe Error

Dangove — Thu, 14 Mar 2024 15:11:35 GMT

I just subscribed, received an error : M.8703 Payment Processed. Now it requests payment again.

Re: Subscribe Error

Handy1 — Thu, 14 Mar 2024 15:13:44 GMT

@Dangove

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscribe Error

BKNS27 — Thu, 14 Mar 2024 15:15:15 GMT

@Dangove

If you are activating your SIM in the PM app and got the error message. Click on the Chat button and type in Submit a Ticket for an agent to help.

If you are activating online, you need to activate on the PM app.

Re: Subscribe Error

hTideGnow — Thu, 14 Mar 2024 15:18:31 GMT

hi @Dangove before contacting support agent, first check if the card was charged yet.

If not, please download PM app and try activation again using only the app. If you were using app, uninstall and reinstall

if charged already, then yes , have support agent to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscribe Error

Dangove — Thu, 14 Mar 2024 15:19:30 GMT

Both the app and online want me to complete the payment again, there is nothing to activate. My card has been charged once. I was skeptical about switching providers, it was well founded.