topic Re: NOT REGISTERED TO NETWORK in Get Support

NOT REGISTERED TO NETWORK

MEC — Thu, 14 Mar 2024 14:50:04 GMT

I can't text or call. When I tried to go to Network Operators (In Settings), and hit Select Automatically, it said "unable to Connect. Try later."

I did this the second time and was able to connect to Telus. Rebooted phone and tried calling family but it's still said I'm not registered. So I did it again the third time by selecting Automatically in Network Operators but said the same thing: "Unable to connect. Try again Later." I tried manually connecting and got the same error. I also tried removing and cleaning the sim card. Been doing this all morning. I'm away from family so my phone is my life line and my only connection to them.

Can anybody help, please??

Thank you so much.

Re: NOT REGISTERED TO NETWORK

Handy1 — Thu, 14 Mar 2024 14:45:10 GMT

@MEC

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: NOT REGISTERED TO NETWORK

hairbag1 — Thu, 14 Mar 2024 14:48:48 GMT

@MEC

could be a location issue as you haven't mentioned where you are yet. That might help if you told us where you am.

Re: NOT REGISTERED TO NETWORK

MEC — Thu, 14 Mar 2024 16:39:48 GMT

I am in St. Catharines, Ontario (Niagara Region).

Re: NOT REGISTERED TO NETWORK

hTideGnow — Thu, 14 Mar 2024 16:41:04 GMT

hi @MEC did you try to manually connect to Public Mobile?? can the phone sees the network when selezf manual?

Re: NOT REGISTERED TO NETWORK

MEC — Thu, 14 Mar 2024 16:55:13 GMT

Yes, I tried doing it manually as well but there's no "Public Mobile" in the options. Only Telus, Rogers, Freedom, Bell. I selected Telus (parent company of Public M) and I got the same "unable to connect.." error.

Re: NOT REGISTERED TO NETWORK

hTideGnow — Thu, 14 Mar 2024 16:56:25 GMT

hi @MEC it could be phone or sim card or network

do you have another phone around?? test the PM sim card with the other phone

if same,please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437