topic Re: NEED HELP ASAP in Get Support

NEED HELP ASAP

michaelkna — Thu, 14 Mar 2024 12:56:36 GMT

My phone subscription shows that it's been paid and is active but it's saying otherwise when I make calls and won't let me use data.

I work from my phone so I need this resolved ASAP

Re: NEED HELP ASAP

Handy1 — Thu, 14 Mar 2024 12:59:13 GMT

@michaelkna Try rebooting the phone see if that helps . Also try putting a 1 in front of the contact . If still no luck please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: NEED HELP ASAP

Dunkman — Thu, 14 Mar 2024 13:13:34 GMT

@michaelkna

What about texting?

I might also suggest network reset os phone. Note: this will erase any saved Wifi passwords.

You can try your SIM card in another working phone. This will help determine whether phone issue versus PM service problem.

Re: NEED HELP ASAP

michaelkna — Thu, 14 Mar 2024 13:17:16 GMT

texting, calls and internet don't work. Tried reset but nothing

Re: NEED HELP ASAP

Dunkman — Thu, 14 Mar 2024 13:19:53 GMT

@michaelkna

Do you have another phone that you can try your PM SIM card in? Again, that would provide helpful advice. Determine whether hardware issue versus PM service problem.

Re: NEED HELP ASAP

michaelkna — Thu, 14 Mar 2024 13:21:59 GMT

It's an ESim. What's also interesting is that when I dial *611 it shows
Number changed by SIM
16477888261

Re: NEED HELP ASAP

Dunkman — Thu, 14 Mar 2024 13:47:53 GMT

@michaelkna

Interesting.... what does your phone settings show as your number? Check eSIM manager in your phone.

You may need to submit a ticket for Customer service help as described in first post. Using the chatbot or the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: NEED HELP ASAP

michaelkna — Thu, 14 Mar 2024 13:50:33 GMT

I think it's just a mechanism for failed payments. This is absolutely crazy that I'm unable to use my phone nor get into contact with someone directly. I understand not having a phone based customer service rep but at least an online chat support. I literally can't make any of the calls that I need to for work this morning.