topic Re: Incompatible Data Add-on in Get Support

Incompatible Data Add-on

Shubh2023 — Thu, 14 Mar 2024 05:24:02 GMT

I just noticed it right now, so thought of asking, what this is about? I have not subscribed to any new add-ons though

Re: Incompatible Data Add-on

computergeek541 — Thu, 14 Mar 2024 05:27:15 GMT

@Shubh2023 wrote:
I just noticed it right now, so thought of asking, what this is about? I have not subscribed to any new add-ons though

Canada-wide data add-ons cannot be combined with any plans that include unlimited data at reduced speeds.

Re: Incompatible Data Add-on

Shubh2023 — Thu, 14 Mar 2024 08:44:07 GMT

Oh I see. I have not added anything, so I guess its okay, if its there!
The line shows - My referrals - 5GB, what does it mean though?

Re: Incompatible Data Add-on

AilinT — Thu, 14 Mar 2024 12:41:48 GMT

It looks like you got the bonus 5gb from making an referral. Just like how pm used to send out 2gb for Christmas times

Re: Incompatible Data Add-on

Dunkman — Thu, 14 Mar 2024 13:22:36 GMT

@Shubh2023

Which plan are you on presently?

One of the newer 5G unlimited data plans?

Did you purchase an add on recently?

Re: Incompatible Data Add-on

Sansan — Thu, 14 Mar 2024 14:31:39 GMT

Hi, looks like a bonus being given by PM for referral. However if you are currently on an unlimited 5G plan, it's not compatible and you won't be able to access it based on current plan. You can click on the line below, it will explain why it's non compatible and how to be compatible.

Re: Incompatible Data Add-on

Shubh2023 — Thu, 14 Mar 2024 18:22:46 GMT

I'm not sure what's the thing because since last year after I joined, I referred only two people yet

Re: Incompatible Data Add-on

Shubh2023 — Thu, 14 Mar 2024 18:24:06 GMT

$34 40GB Canada plan. But my billing cycle will change soon and I will be moved on to the $34 50GB USA-CAN plan. I have not purchased any add-ons because the last add-on which I had was International minutes, way back in 2023 October

Re: Incompatible Data Add-on

Shubh2023 — Thu, 14 Mar 2024 18:24:58 GMT

I have checked it and yes, what you just mentioned, that turns out to be true because my plan is unlimited and it will not be working with me!