topic Moving from diff carrier to PM in Get Support

Moving from diff carrier to PM

Shubh2023 — Thu, 14 Mar 2024 05:13:47 GMT

A friend of mine is with Rogers & wants to move to PM. But has no clue how to find the account number as her account has logged out and she cant find the password.
I have suggested looking for her past bills, but I was wondering if it is not a good option that she does the porting with IMEI, isn't it?
It is better to go for account number, but do let me know what can be the trouble, if she doesn't change the device for at least a year or two?
Thank you : )

Re: Moving from diff carrier to PM

Sansan — Thu, 14 Mar 2024 05:24:28 GMT

The account number should be in past invoices yes. Or they can telephone Rogers to get it. Inhave seen alot of posts where people have indicated that the port failed due to the EMEI number for various unknown reasons. Even though the system ask for it first, i would recommend not to use it.

Changing phone is not necessary unless a new one is needed.

https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number#:~:text=If%20you%20are%20new%20to,either%20during%20or%20after%20activation.

Re: Moving from diff carrier to PM

Shubh2023 — Thu, 14 Mar 2024 08:46:53 GMT

Oh hey,
Thanks for sharing your insights! She does not download the invoices.
She just pays it and that's it.
She told that she will call them to get the account number & also to help her login, so she can pay her dues, if any & then move to PM!

Re: Moving from diff carrier to PM

qubn — Thu, 14 Mar 2024 11:39:40 GMT

Hey, moved from Rogers to PM and I just gave them my IMEI number, not any account numbers from Rogers. It worked flawlessly.

So if you want to get it done fast, you could give it a try

Re: Moving from diff carrier to PM

Lieux — Thu, 14 Mar 2024 12:31:49 GMT

@Shubh2023 Her account needs to be active so…to do a transfer the account with Rogers has to be active.

Re: Moving from diff carrier to PM

Shubh2023 — Thu, 14 Mar 2024 18:26:21 GMT

Oh that is great to hear and yes I can tell that to her, but I will just wait for her to call 611, just to get her bill sorted, so after that she can move ahead!

Re: Moving from diff carrier to PM

Shubh2023 — Thu, 14 Mar 2024 18:27:36 GMT

Her account is still active and she is using the sim yet, so that should not be a problem. Other than that, getting the account number or just like providing the IMEI number, but she has to pay the bill as well!