topic Re: Can’t purchase eSIM through app with US IPhone 15 Pro Max in Get Support

Can’t purchase eSIM through app with US IPhone 15 Pro Max

ktailor — Thu, 14 Mar 2024 02:54:16 GMT

I’m in the US and recently bought a iPhone 15 pro max. I’m trying to buy an eSIM through the app but it’s saying my phone is not eSIM compatible. Am I missing something? It’s a brand new iPhone and it’s already using an eSIM with AT&T.

Re: Can’t purchase eSIM through app with US IPhone 15 Pro Max

fixin — Thu, 14 Mar 2024 01:54:49 GMT

@ktailor - Try putting in the IMEI of the device in the app, or even try your old phone to authenticate. It may give you an email of if the eSIM didn't activate. You can just scan the QR code in the email when you buy the eSIM. iPhones are always compatible with eSIM from PM, but I don't know what it is sparking at about the US mmWave eSIM only iPhone 15 pro max.

If you want a CSA to make sure, click here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Can’t purchase eSIM through app with US IPhone 15 Pro Max

cellphoneuser1 — Thu, 14 Mar 2024 01:56:48 GMT

@ktailor wrote:
I’m in the US and recently bought a iPhone 15 pro max. I’m trying to buy an eSIM through the app but it’s saying my phone is not eSIM compatible. Am I missing something? It’s a brand new iPhone and it’s already using an eSIM with AT&T.

You might need to buy a physical SIM when you get back. That won't help for this trip, but it'll be set up for next ime.

Re: Can’t purchase eSIM through app with US IPhone 15 Pro Max

fixin — Thu, 14 Mar 2024 02:11:43 GMT

@cellphoneuser1 - He bought an eSIM only (No physical SIM slot) iPhone 15 in the USA. Only the Canadian models (International) have physical SIM card still.

Canada website iPhone 14's & 15's:

US website + iPhone 14's & 15's:

Re: Can’t purchase eSIM through app with US IPhone 15 Pro Max

cellphoneuser1 — Thu, 14 Mar 2024 02:12:40 GMT

@fixin wrote:
@cellphoneuser1 - He bought an eSIM only (No physical SIM slot) iPhone 15 in the USA. Only the Canadian models (International) have physical SIM card still.

Thanks for that info. I'm not sure that's the case. Ktailer didn't say if the phone was bought there or when it was bought except that it was recent. It could have been bought in Canada before going to to the US.

Re: Can’t purchase eSIM through app with US IPhone 15 Pro Max

Phil_Adelphus — Thu, 14 Mar 2024 02:23:00 GMT

@cellphoneuser1 The thread title says US IPhone 15 Pro Max, so no physical sim slot.

Re: Can’t purchase eSIM through app with US IPhone 15 Pro Max

cellphoneuser1 — Thu, 14 Mar 2024 02:24:03 GMT

@Phil_Adelphus wrote:
@cellphoneuser1 The thread title says US IPhone 15 Pro Max, so no physical sim slot.

My mistake. You're right. I read the post but didn't see that in the title.

Re: Can’t purchase eSIM through app with US IPhone 15 Pro Max

ktailor — Thu, 14 Mar 2024 02:33:18 GMT

I do it have it active on my old phone (iPhone 13 pro max) as an eSIM. I tried to just transfer it to the new one but it says transfer not supported.

Re: Can’t purchase eSIM through app with US IPhone 15 Pro Max

Phil_Adelphus — Thu, 14 Mar 2024 02:36:47 GMT

@ktailor You can't transfer an esim. You need to download the PM app on the new phone and then buy a new esim through your existing account.

@cellphoneuser1 It's happened to me too, on an iPad in landscape I can't always see the thread title.

Re: Can’t purchase eSIM through app with US IPhone 15 Pro Max

ktailor — Thu, 14 Mar 2024 02:40:27 GMT

I did try that as well but when I try to buy the eSIM from the app I get an error saying “Your device is eSIM incompatible” which makes no sense since you can only use eSIM on the new US iPhones.

Re: Can’t purchase eSIM through app with US IPhone 15 Pro Max

hTideGnow — Thu, 14 Mar 2024 02:43:43 GMT

HI @ktailor PM had some issue with iPhone on eSIM. Some iPhone users have to change back to physical sim. Have support agent to check for you (I understand you have no physical slot, but ask them to confirm first)

and also, make sure you have latest non-beta iOS

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437