topic Re: Stay on the Old Rewards System. in Get Support

Stay on the Old Rewards System.

T_418 — Thu, 14 Mar 2024 02:14:26 GMT

Hello Public Mobile community,

When I just logged into the pm app I noticed a popup that discussed moving to the new rewards system but no "yes or no" options. Can you please let me know how opt out of this move and stay on the old rewards system? Sorry to bother you, I tried using the pm chat bot but it didn't understand my question.

Thanks!

Re: Stay on the Old Rewards System.

hTideGnow — Thu, 14 Mar 2024 02:16:08 GMT

HI @T_418

sorry, there is no choice to stay, as the old rewards system is going away. everyone will be moving over to the new one

if you like to check with agent, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stay on the Old Rewards System.

fixin — Thu, 14 Mar 2024 02:19:19 GMT

@T_418 - No, you cannot opt out of the Public Points transition, but a CS_Agent can make an removal from Public Points form, but you won't have your legacy rewards.

There is no way to opt out, but with more CCTS complaints, there may be a small chance that PM will veto the decision but don't go to Public Points until they automatically transition it for you.

I would rather be on the Points system rather than no rewards system.

If you want to remove the points system and have no rewards system (Even the legacy rewards) contact CS_Agent below:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Stay on the Old Rewards System.

cellphoneuser1 — Thu, 14 Mar 2024 02:19:53 GMT

@T_418 wrote:
Hello Public Mobile community,
When I just logged into the pm app I noticed a popup that discussed moving to the new rewards system but no "yes or no" options. Can you please let me know how opt out of this move and stay on the old rewards system? Sorry to bother you, I tried using the pm chat bot but it didn't understand my question.
Thanks!

Don't try to opt out of points. While hTiideGnow is correct that the change is mandatory, opting out would mean no points either.

Re: Stay on the Old Rewards System.

cellphoneuser1 — Thu, 14 Mar 2024 02:27:33 GMT

@fixin wrote:
@T_418 - No, you cannot opt out of the Public Points transition, but a CS_Agent can make an removal from Public Points form, but you won't have your legacy rewards.
There is no way to opt out, but with more CCTS complaints, there may be a small chance that PM will veto the decision but don't go to Public Points until they automatically transition it for you.
I would rather be on the Points system rather than no rewards system.
If you want to remove the points system and have no rewards system (Even the legacy rewards) contact CS_Agent below:
⬇️Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

I know that the points can be removed from the account, but why? it doesn't gain anything. If someone doesn't want the points, they can be ignored and never reedeemed.

Re: Stay on the Old Rewards System.

T_418 — Thu, 14 Mar 2024 02:58:05 GMT

Thanks everyone for your replies. I'll file a complaint with the CCTS.