topic Re: Subscription Not Activated in Get Support

Subscription Not Activated

Jin- — Thu, 14 Mar 2024 00:22:13 GMT

I tried to transfer my number from Koodo and it stuck Subscription Not Activated as last step. What should I do? Thank you!

Re: Subscription Not Activated

computergeek541 — Thu, 14 Mar 2024 00:24:08 GMT

@Jin- wrote:
I tried to transfer my number from Koodo and it stuck Subscription Not Activated as last step. What should I do? Thank you!

You'll need to a contact a Public Mobile customer support agent using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Subscription Not Activated

BKNS27 — Thu, 14 Mar 2024 00:52:01 GMT

@Jin-

Did you use the PM app during the SIM activation?

Re: Subscription Not Activated

Neil11 — Thu, 14 Mar 2024 01:58:50 GMT

Had a similar issue when I signed up. You can private message a CS agent and they will help you with ur issue via email responses. You get an email notification when they respond. My agent was very helpful and replied quickly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Not Activated

computergeek541 — Thu, 14 Mar 2024 03:00:13 GMT

@Neil11 wrote:
Had a similar issue when I signed up. You can private message a CS agent and they will help you with ur issue via email responses. You get an email notification when they respond. My agent was very helpful and replied quickly.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Neil11

Once again, please remmeber that tickets need to be going through the chatbot or app (not private message).

Re: Subscription Not Activated

RandyMarsh0125 — Thu, 14 Mar 2024 05:04:01 GMT

Did you get a text from Koodo saying you need to sent a text saying yes for the number transfer? That’s the last step and it has a time limit of 90 min.

Re: Subscription Not Activated

computergeek541 — Thu, 14 Mar 2024 05:07:25 GMT

@RandyMarsh0125 wrote:
Did you get a text from Koodo saying you need to sent a text saying yes for the number transfer? That’s the last step and it has a time limit of 90 min.

When there's an activation error, a customer wouldn't actually want to reply to Koodo's authorization for porting text message. Doing that would actually cause the customer to lose all access (temporarily) to the phone number. The Public Mobile activation issue needs to be sorted out first (which isn't a number porting issue).