topic Re: Question in Get Support

Question

Samirah_h23 — Fri, 15 Mar 2024 05:42:36 GMT

How can I understand if I am new rewards they're talking about because it has been a long time my account had problem so I didn't inter in my account at all. I feel like I am in a good place but I'm sure

Thank you so much.

Re: Question

hTideGnow — Wed, 13 Mar 2024 23:30:45 GMT

hi @Samirah_h23 if you joined after Ka 2022, you are on the new rewards already and that change not affected you

if you joined before that , never changed to points, the. yes, it applies to you

still unsure? check with support .  ,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Question

fixin — Wed, 13 Mar 2024 23:31:44 GMT

@Samirah_h23 - If you are saving $$$ on your bill every month, that is usually a sign that you are on the Legacy Rewards system.

If you aren't, you are more than not on Public Points.

Check on My Account, or if you joined PM before January 25th 2022 you should be still on the Legacy Rewards.

If you joined PM after January 25th 2022 you are automatically on points.

Re: Question

Samirah_h23 — Thu, 14 Mar 2024 00:42:38 GMT

Hi, yes before 2022. Thank you for your explanation