topic Re: Breach of Contract in Get Support

Breach of Contract

Alveeto — Wed, 13 Mar 2024 23:19:11 GMT

Hi,

After researching on various forums, I've recently come to know that Public Mobile plans on making changes to my plan. When I originally signed up, Public Mobile employees confirmed that the plan would never change as long as I was an active customer the plan would stay in effect. This is how it was advertised to me and I want Public Mobile to honour our agreement.

"No surpises".

Please write back letting me know that no changes will be made to my plan, rewards and account. I had to make a new account on the community forums here, I don't know if that was a part of the changes or not. Please confirm.

Re: Breach of Contract

Handy1 — Wed, 13 Mar 2024 23:25:29 GMT

@Alveeto Yes starting in may PM is switching everyone to the points system taking away your $2 auto pay and $5 loyalty

to replace it with 5% plan spend in points and 10 points once a year . Effectively costing you $50-60 more a year . Also note I’m just a customer like you trying to help

you can contact support to confirm and get your old community ID back . Guessing ever safe had issues linking your old community ID

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Breach of Contract

hTideGnow — Wed, 13 Mar 2024 23:26:04 GMT

hi @Alveeto

first , there is never a contract with PM

and no one would write you back unless you properly send them a ticket, ,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

One more thing, someone in RFD already pointed out, PM had an exit clause with the rewards, they reserve right to make changes to it

Re: Breach of Contract

Yummy — Wed, 13 Mar 2024 23:35:53 GMT

PM being pre-paid NEVER had any contracts...

Do you have in writing that plan, rewards, whatever will NEVER change???
I doubt.... There is always small print that company can do whatever suits them expressed in such words nobody can understand not even those who wrote it.

PM increased $10 plan to $13. PM removed monetary rewards replacing them with 'points'. Similar to be like Zellers points.

Re: Breach of Contract

yyjyyj — Wed, 13 Mar 2024 23:33:42 GMT

I did send private message, they dont care, they replied me a standard letter, even me gave me an example of netflix increases.... blah blah.