topic Having difficulty finishing activation. in Get Support

Having difficulty finishing activation.

Jfitz — Wed, 13 Mar 2024 22:41:02 GMT

Message said to contact for help. New activation with physical sim.

Re: Having difficulty finishing activation.

fixin — Wed, 13 Mar 2024 22:45:32 GMT

@Jfitz - If the agent chat won't work, try this:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Having difficulty finishing activation.

hTideGnow — Wed, 13 Mar 2024 22:48:17 GMT

hi @Jfitz were you using the app and got the error at the end?

You tested the sim and it does not work?

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Having difficulty finishing activation.

Handy1 — Wed, 13 Mar 2024 22:48:29 GMT

@Jfitz And your using the app not website ? If you haven’t tried with app yet try that first . If same then

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437