https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-activation-failed-for-unknown-reason-please-help/m-p/1162773#M809465 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240313_124703_Public Mobile.jpg" style="width: 1080px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/116109iE0F6B91A404CF184/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20240313_124703_Public Mobile.jpg" alt="Screenshot_20240313_124703_Public Mobile.jpg" /></span></P><P>I purchased a Public Mobile subscription last week, and received my new SIM card in the mail today. I went to activate my new account and plan in the Public Mobile mobile app, and everything looked good, I submitted the required info in the form, and hit submit. After a couple of minutes I was shown the message in the attached screenshot "subscription not activated" and instruction to seek the help of a customer support agent. PLEASE HELP! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Wed, 13 Mar 2024 19:57:45 GMT elemental 2024-03-13T19:57:45Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-activation-failed-for-unknown-reason-please-help/m-p/1162773#M809465 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240313_124703_Public Mobile.jpg" style="width: 1080px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/116109iE0F6B91A404CF184/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20240313_124703_Public Mobile.jpg" alt="Screenshot_20240313_124703_Public Mobile.jpg" /></span></P><P>I purchased a Public Mobile subscription last week, and received my new SIM card in the mail today. I went to activate my new account and plan in the Public Mobile mobile app, and everything looked good, I submitted the required info in the form, and hit submit. After a couple of minutes I was shown the message in the attached screenshot "subscription not activated" and instruction to seek the help of a customer support agent. PLEASE HELP! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Wed, 13 Mar 2024 19:57:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-activation-failed-for-unknown-reason-please-help/m-p/1162773#M809465 elemental 2024-03-13T19:57:45Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-activation-failed-for-unknown-reason-please-help/m-p/1162786#M809471 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/394427">@elemental</a>&nbsp;</P><P class=""><SPAN class="">submit ticket with support . using the chat bubble bottom right of screen&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Handy1_0-1710360124229.jpeg"><img src="https://productioncommunity.publicmobile.ca/skins/images/B8BDB861324CFE8312CA2419CDF3EFB9/responsive_peak/images/image_not_found.png" alt="Handy1_0-1710360124229.jpeg" /></span></P><P>&nbsp;</P><P class=""><SPAN class="">If that doesn’t work you can always send private message to support .</SPAN></P><P class=""><SPAN class="">send&nbsp; a&nbsp; private message &nbsp; To CS_Agents</SPAN></P><P class=""><SPAN class=""><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span> Link below <span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P class=""><SPAN class="">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A></SPAN></P> Wed, 13 Mar 2024 20:02:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-activation-failed-for-unknown-reason-please-help/m-p/1162786#M809471 Handy1 2024-03-13T20:02:09Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-activation-failed-for-unknown-reason-please-help/m-p/1162796#M809474 <P>Thanks Handy1, I shall try your suggestions!&nbsp;</P> Wed, 13 Mar 2024 20:07:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-activation-failed-for-unknown-reason-please-help/m-p/1162796#M809474 elemental 2024-03-13T20:07:17Z