topic Re: Forbidden AI in Get Support

Forbidden AI

Ehuc — Mon, 25 Mar 2024 02:57:56 GMT

Hi there, I tried to activate my sim with phone number transfer yesterday but due to not having any minutes left on my old account could not get a confirmation text. I can't submit a ticket

Re: Forbidden AI

TheSterlinger — Wed, 13 Mar 2024 17:23:10 GMT

Try clearing your cookies, restarting your phone and try using a different browser. Wait for an hour or so then try logging in again.

About not having enough minutes to transfer you will have to wait for your plan to renew or buy an add-on from your service provider.

Re: Forbidden AI

hTideGnow — Wed, 13 Mar 2024 17:22:41 GMT

hi @Ehuc you need active account to port. So, you old account must be active

you can deal with the porting first. After it is ported , you can them login My Account. But check with you old account carrier to see if they allows you to port without the text authorization.

Re: Forbidden AI

Ehuc — Wed, 13 Mar 2024 20:20:21 GMT

Hi @hTideGnow is there a way I can just get a new number then or would I need a whole new SIM card?

Re: Forbidden AI

hTideGnow — Wed, 13 Mar 2024 20:29:20 GMT

@Ehuc wrote:
Hi @hTideGnow is there a way I can just get a new number then or would I need a whole new SIM card?

hi @Ehuc call your old carrier, they might allow to let you port your number with your verbal approval

If they agree, then call porting support team and ask them to reinitiate the port request

Re: Forbidden AI

Ehuc — Wed, 13 Mar 2024 22:35:03 GMT

Does anyone have a phone number I can contact for support with Public mobile? I called the old company and they said that the number was ported but we still have no service!

Re: Forbidden A1

Ehuc — Wed, 13 Mar 2024 22:53:18 GMT

were you able to get your phone working I am having the same problem

Re: Forbidden A1

softech — Wed, 13 Mar 2024 23:16:08 GMT

@Ehuc

Nee activation?? was the service working briefly and stopped working?? eSIM or physical??

Many have same error and look like only support agent can help.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there