topic Re: I never receive communication emails from Public Mobile in Get Support

I never receive communication emails from Public Mobile

Coryl1 — Wed, 13 Mar 2024 16:55:20 GMT

I'm affected by the forced transfer to the new points system, and the Help Article says I should have received an email. In fact, I haven't received any emails from Public Mobile. Aside from one confirmation email to sign up, one welcome survey after I signed up, one confirmation/welcome email to the community, and one password reset email, I have never received other communication. I only get text messages. Is this normal? Do I have to update settings somewhere to receive communication by email? I have had the same email address since joining Public Mobile, so yes, I can confirm that my email is correct and I'm looking in the right inbox. Nothing has gone to spam either.

Re: I never receive communication emails from Public Mobile

hTideGnow — Wed, 13 Mar 2024 16:57:02 GMT

hi @Coryl1 did you receive text??

and you are in legacy system?

everyone I. legacy rewards wil be affected and no exception.. You cam let agent knows you have not received email yet and don't know about your bonus data yet

submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I never receive communication emails from Public Mobile

Dunkman — Wed, 13 Mar 2024 17:14:32 GMT

@Coryl1

I don't think that Public mobile is finished with sending either email or text yet. I received a couple of email yesterday and one text this morning.

If you login into your self service account or app, there is also a pop up with information about the rewards migration.

Re: I never receive communication emails from Public Mobile

Coryl1 — Wed, 13 Mar 2024 17:20:08 GMT

Have there been email communications aside from the points change? I'm concerned that I've missed out on important communications because their email system isn't working. I don't want this to devolve into taking about the change in loyalty system, because that's not my concern; my concern is if I haven't been receiving emails when I should have been.