topic Re: Swirching number in Get Support

Swirching number

JohnBoyd — Wed, 13 Mar 2024 16:14:50 GMT

Hello

I had previously asked if I could go back to my old phone number and was told to check with my former carrier. They have reactivated my old number to allow this to happen. Could I please switch to my old number?

Re: Swirching number

Handy1 — Wed, 13 Mar 2024 16:17:19 GMT

@JohnBoyd In your account profile page . You can transfer number . Notice below the first red circle “transfer number “

Change # on profile tabs

Re: Swirching number

JohnBoyd — Wed, 13 Mar 2024 16:39:28 GMT

Thank you for the suggestion. That didn't seem to work. I submitted a ticket

Re: Swirching number

hTideGnow — Wed, 13 Mar 2024 16:41:31 GMT

hi @JohnBoyd what error you got?? did you just joined and requested porting?? check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Swirching number

Handy1 — Wed, 13 Mar 2024 16:42:26 GMT

@JohnBoyd Did you leave old providers SIM card in the phone to reply YES to the confirmation text to port ?