topic Re: Bonus data add on not showing up in Get Support

Bonus data add on not showing up

Siobhan11 — Wed, 13 Mar 2024 14:56:13 GMT

I got a text saying i would have a bonus 240GB of data to use in the next 150 day and when i checked my account it was there a few days ago.

So i changed my subscription to be the least expensive option because i didnt need to be paying for data if i have access to so much for free, but now that 240gb add on is no longer showing up on my account.

Has anyone else had a similar issue?

Re: Bonus data add on not showing up

Yummy — Wed, 13 Mar 2024 15:04:35 GMT

If you already got bonus data, it should be there.
Try using different browser, incognito mode, etc.

If it does not show up in a few days, open a ticket.

Re: Bonus data add on not showing up

Phil_Adelphus — Wed, 13 Mar 2024 15:05:04 GMT

@Siobhan11 From the FAQ and I believe also in the email

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

Re: Bonus data add on not showing up

BKNS27 — Wed, 13 Mar 2024 15:05:19 GMT

@Siobhan11

This was posted by another member, the bonus data is based on your plan. Once you downgraded your plan. You will loss the bonus data.

Best to click on the Chat button and type in Submit a Ticket and see what an agent can do.

Re: Bonus data add on not showing up

Siobhan11 — Wed, 13 Mar 2024 15:10:41 GMT

Okay, i only received a text andthat says "as long as your account is active" but nothing about switching plans

Re: Bonus data add on not showing up

Phil_Adelphus — Wed, 13 Mar 2024 15:35:16 GMT

@Siobhan11 If you want to make that case you can try your luck with customer support, unfortunately there's nothing we in the community can do other than sympathize. You're not the only one this happened to.

Re: Bonus data add on not showing up

hairbag1 — Wed, 13 Mar 2024 15:55:44 GMT

@Siobhan11 wrote:
Okay, i only received a text andthat says "as long as your account is active" but nothing about switching plans

Copied from Help Files...

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.