topic Re: eSim issues in Get Support

eSim issues

TerryOh — Wed, 13 Mar 2024 02:19:49 GMT

I recently signed up for an account and ordered an esim. I now learn that my new phone does not accept eSim.

I haven't activated my account yet. Can I still activate it if I go purchase a physical SIM card to use instead of the esim?

Re: eSim issues

fixin — Wed, 13 Mar 2024 02:38:01 GMT

@TerryOh - If you are porting a number, don't reply instantly (Just do it after logging into my account via the old providers SIM) to order a physical sim for $10. You can get them at amazon for $5 and or Mobile Klinik / Telus / Koodo stores for $10.

If you already ported, contact CS_Agent with the details.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: eSim issues

TerryOh — Wed, 13 Mar 2024 02:45:04 GMT

Thank you!

I haven't ported yet. I haven't even tried to activate the esim yet.I 'll order a sim card from Amazon. My new phone won't be here until next week anyway.

So I just put the card into my phone and then activate my account with the QR code?

Re: eSim issues

fixin — Wed, 13 Mar 2024 03:05:30 GMT

@TerryOh - Put the new SIM card (From Amazon) in, then if you try to login, and it asks for a 2FA code, ask CS_Agent for the change of SIM cards. If it still asks you to continue activation, there may be a chance to go back 1 step and enter the new SIM card number.

Also, don't use the QR code in the email, that is the eSIM code.

Re: eSim issues

fixin — Wed, 13 Mar 2024 04:14:14 GMT

@TerryOh - if your old phone supports eSIM - yes, scan the QR code & finish the activation process.