topic Re: Switch to new plan in Get Support

Switch to new plan

Utchi — Wed, 13 Mar 2024 02:53:22 GMT

I’d like to switch to the new plan of $24/month 4GB data at 4G speed but it says the promotion is for new activations only. Would I be able to get it? Since I’m with public mobile for a long time, should it be awarded to royal customers. Thanks!

Re: Switch to new plan

fixin — Wed, 13 Mar 2024 02:55:22 GMT

@Utchi - Contact CS_Agent for the change. You will lose the rest of the month. There is a 50/50 chance of getting it.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Switch to new plan

Sansan — Wed, 13 Mar 2024 02:56:17 GMT

As you have correctly indicated, this plan is for new activations only.

Submit your request to the chatbot within your account and see what it will reveal to you.

Re: Switch to new plan

Phil_Adelphus — Wed, 13 Mar 2024 10:12:13 GMT

@Utchi Are you on the old rewards system? If so and your current plan is at a higher price you will lose the new bonus data by switching to a lower priced plan.

Re: Switch to new plan

Utchi — Thu, 14 Mar 2024 00:12:55 GMT

Thanks