topic Re: cancel sim card order in Get Support

cancel sim card order

Vo52 — Wed, 13 Mar 2024 00:36:59 GMT

I ordered a sim card. I accidently ordered 6 but I only want one. I need to cancel the extra 5. Please help

Re: cancel sim card order

softech — Wed, 13 Mar 2024 00:37:53 GMT

PM is prepaid provider and usually does not provide refund.

however, seems like this is an odd case and support might be able to help. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: cancel sim card order

BKNS27 — Wed, 13 Mar 2024 00:48:05 GMT

@Vo52

Did you notice your total bill was $60 plus taxes and not $10 plus taxes?

If it was shipped out already. PM will probably want you to ship them back for a refund.

Re: cancel sim card order

Vo52 — Wed, 13 Mar 2024 00:50:15 GMT

It has not been shipped out yet.

Re: cancel sim card order

BKNS27 — Wed, 13 Mar 2024 00:51:35 GMT

@Vo52

Just click on Chatbot and type in Submit a Ticket for an agent to help you.

Re: cancel sim card order

Vo52 — Wed, 13 Mar 2024 00:53:56 GMT

Is there any way that I can cancel before it gets processed?

Re: cancel sim card order

softech — Wed, 13 Mar 2024 00:56:24 GMT

@Vo52 wrote:
Is there any way that I can cancel before it gets processed?

@Vo52

we are just customers like you.

But chance is slim, but check with support directly