topic Re: How to get a hold of customer service in Get Support

How to get a hold of customer service

Laura32 — Tue, 12 Mar 2024 23:56:12 GMT

Was double charged. How do I get a hold of someone to fixed this?

Re: How to get a hold of customer service

Brianna182 — Wed, 13 Mar 2024 00:00:16 GMT

You can open a customer service ticket through the chatbot on the lower right

Re: How to get a hold of customer service

Phil_Adelphus — Wed, 13 Mar 2024 00:06:16 GMT

@Laura32 Are you sure both charges went through and one wasn't just pending? If so you can contact customer service via the chatbot bottom right as @Brianna182 said. Since it an act up sometimes, if that doesn't work then send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages.