topic Re: How to set which data add on is used in Get Support

How to set which data add on is used

himajin — Tue, 12 Mar 2024 21:01:24 GMT

I just got the 5 gb bonus with the 150-day limit, but I already have some data add ons that I haven't used. Is there some way to set my account so that I use the bonus data before the stuff that doesn't expire?

Re: How to set which data add on is used

Brianna182 — Tue, 12 Mar 2024 21:06:50 GMT

Unfortunately there's no way to do that

Re: How to set which data add on is used

Sansan — Tue, 12 Mar 2024 21:09:09 GMT

@himajin from my understanding, this is set by Public Mobile. We do not have the ability to determine the order in which the data is used.

Re: How to set which data add on is used

dabr — Tue, 12 Mar 2024 21:15:02 GMT

@himajin Some oracles have stated (in other threads/posts) that this bonus data will be used first after the account data is depleted, however, I haven't read any official notice of this but it would make the most logical sense. However, we don't know if this is actually the case until it's been officially tested.

Re: How to set which data add on is used

BKNS27 — Tue, 12 Mar 2024 21:18:14 GMT

@himajin

We wish we can put promo on pause.

I also wish I can put the extended warranty on my iPhone on pause so the warranty does run out but that isn’t going to happen.

So use it or lose it before the expiry date.

Re: How to set which data add on is used

Meow — Tue, 12 Mar 2024 21:42:50 GMT

As per some post quoting agents, your bonus data (150 days) will be used first and then all other purchased or gifted data.

Re: How to set which data add on is used

hairbag1 — Tue, 12 Mar 2024 22:09:06 GMT

@Meow wrote:
As per some post quoting agents, your bonus data (150 days) will be used first and then all other purchased or gifted data.

I received a reply to that question when I messaged Customer Support. He/She/It said that the 150day Bonus data will get used before any of the other previous Holiday bonus data. I've tested that and, the newer 150 day Bonus data does get used right away.