topic Re: Need to Resume Mobile Service in Get Support

Need to Resume Mobile Service

Johnbecky — Tue, 12 Mar 2024 19:40:33 GMT

I cannot add new credit card to my account and need to resume my mobile service which has been deactivated for about a week.

Re: Need to Resume Mobile Service

hairbag1 — Tue, 12 Mar 2024 19:42:25 GMT

@Johnbecky

get payment voucher at Shell or Walmart, then dial 611 to add them and REsume servic3e.

Re: Need to Resume Mobile Service

kcorscadden — Tue, 12 Mar 2024 19:42:57 GMT

As far as I know, PM only takes credit.

If you don't have a credit card, you could get prepaid VISA or MC from Shoppers Drug Mart or use someone else's like a parent or sibling?

Re: Need to Resume Mobile Service

hTideGnow — Tue, 12 Mar 2024 19:45:36 GMT

hi @Johnbecky many has the same problem

supposed to wait an hour or a day to try again

best to get a voucher from Shoppers drug Mart and load it using *611, this will at least get the service back first

Re: Need to Resume Mobile Service

Boki — Tue, 12 Mar 2024 21:28:38 GMT

1. Get voucher ASAP
2. Open a ticket so agent can update your credit info

Re: Need to Resume Mobile Service

fixin — Tue, 12 Mar 2024 22:20:19 GMT

@Johnbecky - Get a voucher as the others suggested at the locations or places that they suggested, a physical voucher card with Public Mobile may look like this (Yes, they still have the Pre-Rebrand PM logo on the voucher card):

Re: Need to Resume Mobile Service

Johnbecky — Fri, 18 Oct 2024 02:29:02 GMT

Absolutely ridiculous that you have to go to a store and purchase a voucher in order to update your credit card on file. I will be cancelling my service with Public as this has happened a few times. The most annoying company to deal with.

Re: Need to Resume Mobile Service

computergeek541 — Fri, 18 Oct 2024 02:33:28 GMT

@Johnbecky wrote:
Absolutely ridiculous that you have to go to a store and purchase a voucher in order to update your credit card on file. I will be cancelling my service with Public as this has happened a few times. The most annoying company to deal with.

Buying a voucher doesn't update your credit card. It just makes it so that a payment can be made to your Public Mobile account can be made using an alternative method. Vouchers can also be purchased from recharge.com or muskbird.com.

Re: Need to Resume Mobile Service

hTideGnow — Fri, 18 Oct 2024 02:37:37 GMT

HI @Johnbecky

this was a very old post from March. So, you were ok for the last 9 months?

you had trouble with payment again?

Re: Need to Resume Mobile Service

Johnbecky — Fri, 18 Oct 2024 20:56:54 GMT

I have never heard of a mobile company that expects a customer to go and get a voucher from a store to add to file in order to pay their bill. My credit card continues to get comprimised, which is a common occurence these days, and you cannot add or change your credit card online. It's ridiculous and will be changing companies even though Public Mobile has good rates. I still after a week have no cell phone usage.

Re: Need to Resume Mobile Service

Johnbecky — Fri, 18 Oct 2024 20:58:16 GMT

Yes, same old problem. No cell phone, cannot call out, cannot send or receive texts. Ridiculous.