topic Re: Slow data? in Get Support

Slow data?

Edon-noods — Tue, 12 Mar 2024 20:16:40 GMT

I've been experiencing slow data - I'm well within my coverage range and under 3gigs of a 20gig plan, yet I cannot reliably use my data? It reminds me of when I was with Lucky and I'd hit the halfspeed data wall- almost unuseable.

My phone is in working order as well, and before switching I didn't have any speed problems..

Is there a troubleshooting move I could make?

Re: Slow data?

BKNS27 — Tue, 12 Mar 2024 19:30:21 GMT

@Edon-noods

What is the Cellular Data Option set on? What is showing on your phone?

What plan are you on?

3G, 4G/LTE or 5G?

Re: Slow data?

hTideGnow — Tue, 12 Mar 2024 19:35:53 GMT

hi @Edon-noods look like you are connected to LTE already.

can you test your sim with another phone?? and test the sim I'm different area and see if speed is any better

Re: Slow data?

Phil_Adelphus — Tue, 12 Mar 2024 19:38:13 GMT

@Edon-noods Looks like you have the power saver function on (the battery with a triangle icon). Try turning that off.