topic Re: Eversafe login problems in Get Support

Eversafe login problems

Gills93 — Tue, 12 Mar 2024 19:15:14 GMT

Logging into my account says I need to confirm my full access. Says it will send a 6 digit code associated with my eversafe ID to my ohone number, however it is sending to an incorrect phone number. I have no idea whose number it is being sent to. I'm unable to proceed any further. I'm not able to login to change the ohone number.

Re: Eversafe login problems

Ethan_ — Tue, 12 Mar 2024 19:20:03 GMT

I recommend that you open a ticket using the Chatbot at the bottom right corner

Firstly, type Contact,
then select the only choice: "Contact..",
then from the list, choose "Other"
finally click link the blue link to submit a ticket

Another page will open and follow the steps

After ticket is submitted, make sure to check your Community Inbox (the top right corner envelope icon) periodically for response from PM

Re: Eversafe login problems

hTideGnow — Tue, 12 Mar 2024 19:19:44 GMT

hi @Gills93 try to get it via email. Click Didn't receive code and check if email is an option

if you cannot login still, support agent can help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Eversafe login problems

softech — Tue, 12 Mar 2024 19:22:27 GMT

@Gills93

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

if there is no such option

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Eversafe login problems

Gills93 — Tue, 12 Mar 2024 19:25:13 GMT

There is no other option other then resend code which it resend to wrong ohone number again. No option to select choose email