topic Service in Get Support

Service

Afshin_1239 — Tue, 12 Mar 2024 18:52:59 GMT

I transfered my number to public mobile yesterday noon and still people who are calling from land line or no data can't reach me

Re: Service

Handy1 — Tue, 12 Mar 2024 18:55:17 GMT

@Afshin_1239 Did you leave old providers sim in the phone to reply YES to the confirmation text to port ? Or miss the text altogether? In any event I will private message you the porting team number . Give them a call they can give status update on the port or re trigger it if needed

Re: Service

kcorscadden — Tue, 12 Mar 2024 19:40:21 GMT

It can take upwards of 48 hrs for the port to complete assuming that you responded to the text with a YES.

When I ported over from Koodo, I got things in waves. At first, could call out but didn't receive calls, then I wasn't receiving texts but could send them. Slowly but surely everything started working around the 36 hr mark after responding YES to the text from Koodo.

Assuming that you responded YES to the text, give it some time and all will work soon. Doesn't help you right now though

Re: Service

WilliamWang — Tue, 12 Mar 2024 22:48:25 GMT

I had the same issue when I first joined a few days ago, you may have entered your imei or account number wrong when you entered details for the transfer. If you send a private message to CS_Agent they will ask you for your info and can help with the transfer.