topic Re: Not receiving incoming texts or calls in Get Support

Not receiving incoming texts or calls

Cturner1965 — Tue, 12 Mar 2024 17:30:04 GMT

Moved to PM and keep my old number. Completed the process on Monday afternoon around 5pm. All appeared to work. Received a text at 8 pm AFTER porting the number to PM. 14 hours later (7pm the next day) ,incoming text and calls are not working. Help!!

Re: Not receiving incoming texts or calls

hTideGnow — Tue, 12 Mar 2024 17:32:42 GMT

HI @Cturner1965

can you login to My Account (use email to receive 2FA since you cannot receive it via Text) did you get an A1 Forbidden error?

Check with support, there were some posts with this problem

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving incoming texts or calls

Bigelow — Tue, 12 Mar 2024 18:51:49 GMT

I'm dealing with the same issues, albeit somewhat intermittently. Calls aren't coming through to my phone, but I get voicemail notifications.

Text messages are delayed in coming in.

They "refreshed my account" yesterday, which fixed the problem temporarily, but I'm noticing the problems again today.