topic Re: Upgrading Your Plan in Get Support

Upgrading Your Plan

sigdog — Tue, 12 Mar 2024 15:38:51 GMT

I am currently on the 4G, Call/Text/4 GB plan at $24 and wanted to upgrade to the 4G plan with 20GBs. I tried through the website and the app but when I went to change my subscription only the 5G or 3G plans were available and not the other 4G plans. Curious, is this an oversight or by design?

Re: Upgrading Your Plan

Handy1 — Tue, 12 Mar 2024 15:40:28 GMT

@sigdog that’s because it’s just for new activation only . But contact support and ask . Some have verified getting these new activation only plans just by asking for it

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Upgrading Your Plan

Meow — Tue, 12 Mar 2024 15:42:47 GMT

I do not see any 4G plans either. Most likely PM switched everything to 5G and has 3G as leftover.

Re: Upgrading Your Plan

sigdog — Tue, 12 Mar 2024 15:47:33 GMT

I see your point --- ALL the 4G plans are promotional! Hopefully, from a business POV, an upgrade is an upgrade for PM as I can't upgrade to 5G with my 4G phone.

Re: Upgrading Your Plan

Handy1 — Tue, 12 Mar 2024 15:51:27 GMT

@sigdog I think you stand a good chance in getting the plan as it’s a upgrade and you will be spending more each month . Be harder to ask the other way around asking to switch from 20GB $29 plan to the 4GB $24 plan your on now . Best of luck

Re: Upgrading Your Plan

sigdog — Tue, 12 Mar 2024 15:52:54 GMT

I think there are no 4G options for upgrading because they are all promotional and for new activations only. Hopefully, they will extend the offer to current subscribers as an upgrade upon request.