topic PM changed my plan and picture msg no longer works in Get Support

PM changed my plan and picture msg no longer works

Theytookit — Tue, 12 Mar 2024 11:06:37 GMT

My unlimited incoming and outgoing picture messaging has not been working for at least a week. Please help.

My unlimited incoming calls no longer shows in my plan instead it now shows that I am only subscribed for 100 airtime monthly minutes. I am upset that PM changed my plan without sending me any notification. If it is an error on your self-serve, please correct it immediately to my OLD plan which included unlimited incoming calls.

Lastly, what telephone hardware does PM support now? Their website no longer has this information.

Re: PM changed my plan and picture msg no longer works

softech — Tue, 12 Mar 2024 11:34:20 GMT

@Theytookit

What phone do you have? Your phone could be affected by this announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

if you are using a device that released after 2017, generally, you can simply click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

Re: PM changed my plan and picture msg no longer works

Phil_Adelphus — Tue, 12 Mar 2024 12:05:28 GMT

@Theytookit The $15 plan has not changed, the 100 minutes is for outgoing calls. Incoming calls are still unlimited on all plans.