topic Re: How do i cancel service in Get Support

How do i cancel service

KyleHoney — Tue, 12 Mar 2024 00:15:10 GMT

I have no way to log into my account and no one can help me get into it. How do I remove my credit card so i dont get billed for something i cant use? Do i have to get my bank to cancel my credit card?

Re: How do i cancel service

Handy1 — Mon, 11 Mar 2024 23:26:55 GMT

@KyleHoney Contact support to help you gain access or get your account number to port out to close the account or have them remove credit card info right away

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do i cancel service

BKNS27 — Mon, 11 Mar 2024 23:28:04 GMT

@KyleHoney
Did you click on Forgot Password? I am assuming your Email is correct.

If you are still having issues login to your account. Click on Chatbot and type in Submit a Ticket to an agent.

Re: How do i cancel service

BilltyLam — Mon, 11 Mar 2024 23:53:16 GMT

If you not cancel the services, should be able to reset the PW, unless you already canceled it, if yes, i thank you done't need to, Public mobile will not charge you on canceled account.

Re: How do i cancel service

KyleHoney — Mon, 11 Mar 2024 23:57:30 GMT

I can log in with my email and password. The problem is it just takes me to a screen saying my account activation couldnt be completed. Theres no way to access anything else. I cant see account details or billing info. Just the same screen over and over.

Re: How do i cancel service

softech — Mon, 11 Mar 2024 23:59:59 GMT

@KyleHoney

support can help to sort out your case. Please open ticket as advised above

Re: How do i cancel service

LootBra1n — Tue, 12 Mar 2024 00:10:32 GMT

It is possible if all else fails that you can call your bank and tell them to remove public mobile from the automatic payments (if they are automatic) but I think support could help.

I also had troubles -except I couldn't renew service - I tried on my cell phone several times - but finally using a laptop worked for me. It could be your device glitching out.

Re: How do i cancel service

computergeek541 — Tue, 12 Mar 2024 06:36:07 GMT

@LootBra1n wrote:
It is possible if all else fails that you can call your bank and tell them to remove public mobile from the automatic payments (if they are automatic) but I think support could help.

There isn't any way to set up a payment from a the bank's side of things, so there's no actual pre-authorized payment for them to stop.