topic Re: Not receiving all text messages in Get Support

Not receiving all text messages

Mary95 — Tue, 12 Mar 2024 05:11:10 GMT

I just switched to PM from Fido. Ever since I haven’t been receiving all text messages. I’ve noticed, especially for iPhones, the messages are not coming through but I can send them. Any ideas what is wrong with my phone? I’ve been with PM before with the same phone and never had this issue.

Re: Not receiving all text messages

computergeek541 — Tue, 12 Mar 2024 06:00:02 GMT

@Mary95 wrote:
I just switched to PM from Fido. Ever since I haven’t been receiving all text messages. I’ve noticed, especially for iPhones, the messages are not coming through but I can send them. Any ideas what is wrong with my phone? I’ve been with PM before with the same phone and never had this issue.

Are you receiving all of your phone calls? This could meant that the phone number has not yet transferred to Public Mobile. Some SMS message coudl stil be going to your Fido service.

Re: Not receiving all text messages

BKNS27 — Tue, 12 Mar 2024 06:11:50 GMT

@Mary95

You need to confirm to the text from Fido with YES to complete the porting of your number with the Fido SIM in your phone. If you didn’t reply, you need to contact a CS_Agent to help you complete the porting by clicking on the Chatbot and type in Submit a Ticket.

Re: Not receiving all text messages

Adi2629 — Tue, 12 Mar 2024 07:12:42 GMT

Exactly as per i can see your issue. Might be your number is not ported successfully to PM that is why you can't able to receive messages. Kindly contact support if you ran out of time from porting approval request. Then can help you the best.

Re: Not receiving all text messages

DDM69 — Tue, 12 Mar 2024 11:15:13 GMT

Have you tried rebooting your phone?

Re: Not receiving all text messages

Phil_Adelphus — Tue, 12 Mar 2024 11:47:45 GMT

@Mary95 Is yours an iPhone or Android?