topic login issues in Get Support

login issues

janr75 — Tue, 12 Mar 2024 05:44:54 GMT

I haven't been able to log into my account and I have been charged $11.30 for something that I have no idea what it's for. I can't find a way to contact Public Mobile to find out what the charge is for. Please help!

Re: login issues

Sansan — Tue, 12 Mar 2024 05:52:41 GMT

Did you forget your password? You can reset it online.

You can also you the orange bubble at the bottom right corner of your screen to submit a ticket to inquire on the charge to your account.

Re: login issues

NDesai — Tue, 12 Mar 2024 05:53:30 GMT

@janr75 Most likely it's the SIM/eSIM charge of $10 + 13% tax.

Did you request to port in your number? If yes, did you reply to a text message from your old sim?
To contact CS_Agent, you can open a ticket here.

Re: login issues

Adi2629 — Tue, 12 Mar 2024 07:00:47 GMT

Recently there was a server down issue now it is resloved and we can login now. Try to login your dashboard and go on recent payment you will be able to see that charge is for.

Thanks.