topic Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls in Get Support

Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

Atk-47 — Tue, 12 Mar 2024 02:00:18 GMT

HELP no one can make or receive calls but our data works and we can send texts but we really need to be able to make phone calls.

Please help

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

Handy1 — Tue, 12 Mar 2024 02:02:33 GMT

@Atk-47 Set phone to 4G/LTE not 5G and connect to T mobile or AT&T also ensure you have data roaming turned on in phone settings

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

fixin — Tue, 12 Mar 2024 02:10:16 GMT

@Atk-47 - Are you sure that you indeed got a Canada US Plan? Check 'My Account' > Subscriptions & Add-ons, it will tell you what plan you are on - if it has 'Canada - US Data'

Make sure that 'Data Roaming' is on, if it is off then you cannot roam hence why your phone may not work in the USA.

If it indeed has the plan, move on to the next step, if not, buy a roaming add-on

Check what phone provider your phone is connected to

Some people have reported that the phone auto connects to Verizon Wireless, which PM has no roaming support for.

Try switching to Manual and selecting T-Mobile or AT&T.

Now by what you have told me: here is my main recommendation:

If nothing, check if your phone is VoLTE Capable: https://www.publicmobile.ca/en/on/get-help/articles/volte

If your phone isn't on the WhiteList then hence it isn't supported for Voice roaming in the states.

Try manually connecting to T-Mobile 2G / EDGE / GSM and see if it works. T-Mobile is the only carrier that still has a backup system incase devices aren't constable with their / roaming partners Voice Over LTE network.

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

Atk-47 — Tue, 12 Mar 2024 02:08:30 GMT

Definitely have the roaming packages for everyone, 75GB Canada/ US. We can all send texts and can use the data but absolutely have no phone capabilities. We are on T-Mobile right now. Gonna try switching to 4G

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

Atk-47 — Tue, 12 Mar 2024 02:12:04 GMT

All set to 4G

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

fixin — Tue, 12 Mar 2024 02:12:06 GMT

@Atk-47 - If that doesn't work then try switching to the T-Mobile manually & selecting 2G / EDGE / GSM as the network type.

You will have slow data, but be able to make and receive calls, send and receive texts, use slower data.

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

will13am — Tue, 12 Mar 2024 02:38:49 GMT

@Atk-47 wrote:
All set to 4G

What phone are you using? If your phone is not on the Public Mobile whitelist for VoLTE, it is going to be tough navigating phone calls in the US. T-Mobile is doing away with their 2G network which is the only connection option for phone calls unless VoLTE works.

https://www.t-mobile.com/support/coverage/t-mobile-network-evolution

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

Hollister — Tue, 12 Mar 2024 02:29:39 GMT

@will13am wrote:
@Atk-47 wrote:
All set to 4G
What phone are you using? If your phone is not on the Public Mobile whitelist for VoLTE, it is going to be tough navigating phone calls in the US. T-Mobile is doing away with their 2G network which is the only connection option for phone calls unless VoLTE works.

To check if your device is VoLTE-Roaming enabled, please check this list:

Apple iPhone 8 & above (iOS 16 & above)
Google Pixel 4/4XL/4a/4a 5G (TP1A.220624.014 & above)
Google Pixel 5 (TP1A.220624.014 & above)
Google Pixel 6a (TP1A.220624.021.A1 & above)
Google Pixel 6/6 Pro (TP1A.220624.021 & above)
Google Pixel 7/7 Pro (TD1A.220804.009.A2 & above)
Samsung S23 (AVK2 & above)
Samsung S22/S22+/S22 Ultra (CWAI & above)
Samsung Galaxy Z Flip4 & Fold4 (CWAC & above)
Samsung Galaxy Z Flip3 5G & Fold3 5G (FWB1 & above)
Samsung Galaxy Z Flip 5G (HWB1 & above)
Samsung Galaxy Z Fold2 5G (JWB5 & above)
Samsung Note20 5G/Ultra 5G (HWB3& above)
Samsung A53 5G (CWB4 & above)
Samsung S21 FE 5G (EWB3 & above)
Motorola edge 2022 (S2ST32.71-71 & above)
Motorola Moto g 5G (S2SA32.1-54 & above)
Motorola Moto g power (2022) (S3RQ32.20-42-10 & above)
Motorola Moto g pure (S3RH32.20-42-10 & above)
Motorola Moto g stylus 5G (2022) (S2SD32.21-85-3 & above)
TCL 303 (V9Q1K & above)
TCL 30 XE 5G (DM9M & above)
TCL 20s (9DI0 & above)
TCL 30 5G (7FCU & above)
Sonim XP10 Rugged Phone (10.0.0-01-12.0.0-12.25.10 & above)
ZTA Blade A7P (Z6252CAV1.0.0B15 & above)

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

Atk-47 — Tue, 12 Mar 2024 02:31:24 GMT

None of our phone are Volte capable .....this bites

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

fixin — Tue, 12 Mar 2024 02:52:20 GMT

@Atk-47 wrote:
None of our phone are Volte capable .....this bites

Change it to 2G / GSM / EDGE by manually selecting T-Mobile.

You will receive calls & send calls, but data is slower.

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

Hollister — Tue, 12 Mar 2024 02:36:06 GMT

@Atk-47

If it is family and friends you need to call, consider using data and download WhatsApp.

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

Atk-47 — Tue, 12 Mar 2024 02:53:28 GMT

Our Motorola's only have 3G and LTE option

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

Atk-47 — Tue, 12 Mar 2024 02:54:27 GMT

Will try WhatsApp tomorrow. Kakao voice calling didn't work. Fingers crossed

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

fixin — Tue, 12 Mar 2024 02:58:02 GMT

Ohhh, that sucks. Download TextNow to use a free number to make calls.

Re: Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

Atk-47 — Thu, 14 Mar 2024 11:21:10 GMT

WhatsApp is working, thank you for the solution.